FAQ's

Will my jewellery last? Will it tarnish?

Our jewellery is made from silver plating, which is a thin coating of silver over other non precious materials. This creates a solid coating over our peices so that it is durable and resistant to scratches and other harms. Silver platings are more resistant to oxidation caused by sweat and everyday use. It's a great choice for people who never take their jewellery off, as it is extremely vibrant and durable for many years.

However like all jewellery colour can fade over time due to the exposure to different chemicals. We advise you to avoid any contact with chemicals such a perfumes, hair products, makeup or household cleaning products. Harsh chemicals may cause damage to the outer layer of gold or silver that could cause tarnishing or discolouration.

Can i get my jewellery wet?

Yes! our jewellery is safe to wear when in contact with water, BUT, try not to keep your peices in water for prolonged periods of time, the long exposure to moisture can cause the peices to wear slightly, so be careful!!

Is your jewellery hypoallergenic?

We want to be able to provide metals which will not irritate your skin, we use hypoallergenic earring hooks . Which made with a small serial number on the side of our hooks, this indicates it is safe for your ears, and will not irrtate you.While we take every precaution to create hypoallergenic jewellery, individual responses to materials can vary. It's essential to note that some individuals may still experience sensitivities despite our efforts to provide a hypoallergenic product

Where do you ship to?

Shes That Cool is based in Auckland New Zealand, at this current time we are only offering shipping within nz, but we are currently working to update this

Shipping rates are as follows:

NZ Regular: 3-5 days

NZ Rural:3-5 days

Courier- 2-3 days

How can i track my order?

An order confirmation email aswell as an invoice is sent when your order is placed, when the item is shipped, our online store automatically sends you a tracking number, make sure to check spam folders to not miss out!

When are your next drops?

I like to organise my jewellery drops at least once or twice a month, the dates are never arranged ahead of time and soley depend on when my manafacturer sends our supplies, i always post on instagram when the next drop will be, weeks in advance, so that people are able to save the date and be in the know, follow @shesthatcool on instagram for our next drop updates!